Customer Service A+++++

“I bought a Marmot Lithium down bag for $378 on 1/2/03 from backcountry store. I was looking on their website today and I see they have a long (mine is reg) for $279, I called and despite that mine was a reg they credited my card with the difference. Almost $100.00!!!

”

“So, tango, are you buying the rest of us gear with your new found fortune?”

“I am 1/2 way to a Henry Shire Tarptent!”

“That's great service, plus you will love that sleeping bag.”

“I was quite happy. Thanks Pennsy, I did a lot of research.”

“Damn I already spent 3/4 of it! New gear thread here I come!”

“In April, I bought a Black and Decker blender as a replacement for an older model that was a few years old. 2 months after I bought it, the blade assembly cracked so I emailed Black and Decker and they sent me a new part in two days. 2 weeks ago, the jar cracked when I was blending some soup and it had a few frozen chunks in it. I've blended ice in it before and it never bothered anything so I thought the jar shouldn't crack that easily. Again, Black and Decker to the rescue and they sent me a new jar in two days. I use this blender several times a day and it's not the best blender out there, but Black and Decker did replace the broken parts with no hassles so I just thought I'd give them a plug for great customer service.”

“I bought some light weight hiking boots by Patagonia in March (Drifters). Hiked in them a few times and tore a lug off the Vibram sole. I mentioned in to a guy at the shop and he said if I could find the receipt they'd exchange the boots, but if I contacted Patagonia there would be no questions asked. "They totally stand behind their products," he said in Californian.

So I wrote a note to customer service on the Patagonia web page, shipped the boots to them, and now I have new ones. Only took a couple of weeks, and no trouble.”

“I broke the zipper off on the lid of my Osprey Ariel. Osprey replaced the zipper and sent it back to me!”

“Mountain Hardwear replaced two blown out zippers on my tent at zero cost...”

“Several years ago I had a good experience with Mountain Hardware, too. Found a panel on my down coat was completely empty - no rips, and it was completely sealed so it was a factory defect. They filled it up and sent it back to me, no problem. This was after a season or two of use. No, I don't know how I missed it before then.”